Traveling with mobility challenges can be stressful, but WestJet wheelchair assistance ensures a smooth and comfortable journey. Whether you need help boarding, deplaning, or moving through the airport, WestJet provides dedicated services to accommodate passengers with disabilities.
What is WestJet Wheelchair Assistance?
The types and services offered by WestJet Wheelchair Assistance are explained in the following succinct and straightforward table:
| Feature | Description |
|---|---|
| Service Name | WestJet Wheelchair Assistance |
| Purpose | Helps passengers with mobility challenges during air travel |
| Availability | Free for all WestJet flights (domestic & international) |
| Advance Notice Required | Recommended 48 hours before departure |
| Airport Process | – Priority check-in & boarding – Assistance through security & customs – Help with baggage & deplaning |
| Personal Wheelchair Policy | Allowed (check size/weight restrictions) |
| Eligibility | Open to all passengers with temporary or permanent mobility restrictions, including seniors and injured travelers. |
| International Travel | Additional support for customs & immigration clearance. |
How to Request Wheelchair Assistance WestJet?
To schedule wheelchair assistance with WestJet, follow these easy steps:
Before Your Flight:
By Phone:
- Call WestJet’s Accessibility Desk at 1-888-937-8538 (1-888-WESTJET).
- Request wheelchair assistance when booking or after purchasing your ticket.
Online (During Booking):
- Select “Request Special Assistance” when booking your flight on WestJet.com.
- Choose “Wheelchair Assistance” and specify your needs (WCHR, WCHS, or WCHC).
Online (After Booking):
- Log in to “Manage Trips” on WestJet’s website.
- Add wheelchair assistance to your existing reservation.
At the Airport:
Check-In Counter:
- Notify WestJet staff upon arrival if you didn’t pre-book assistance
Security & Boarding:
- Look for WestJet agents or ask for priority boarding if needed.
Westjet Wheelchair Assistance Cost
| Service | Cost | Details | Notes |
|---|---|---|---|
| Standard Wheelchair Assistance (WCHR, WCHS, WCHC) | FREE | Includes help with boarding, deplaning, and airport navigation. | No charge for basic assistance. |
| Personal Wheelchair Transport | FREE | WestJet transports manual/electric wheelchairs as checked baggage. | Must meet size/weight limits (see below). |
| Oversized Wheelchair Handling | FREE | For wheelchairs exceeding standard dimensions. | Notify WestJet 48+ hours in advance. |
| Battery-Powered Wheelchairs | FREE | Permitted with advance notice (safety checks required). | Must comply with IATA regulations. |
| Extra Assistance Requests | FREE | Provided if medically necessary. | Requires medical documentation in some cases. |
| Last-Minute Requests | FREE | Subject to availability. | Not guaranteed—book early for priority. |
WestJet Wheelchair Assistance Phone Number
The following is a concise, organized table that contains all of WestJet Wheelchair Assistance vital contact details:
| Contact Method | Phone Number | Availability | Best For | Additional Info |
|---|---|---|---|---|
| General Accessibility Desk | 1-888-937-8538 (1-888-WESTJET) | 24/7 | Booking assistance, general inquiries | Primary number for all wheelchair assistance requests |
| TTY Service | 1-877-952-0100 | 24/7 | Hearing-impaired passengers | Text telephone for deaf/hard of hearing |
| International Calls | +1-403-250-5839 | 24/7 | Callers outside Canada/US | Additional charges may apply |
| Airport Assistance | Ask at check-in counter | During airport hours | Last-minute requests | Available at all WestJet-served airports |
| Online Request | Via WestJet.com | 24/7 | Non-urgent requests | Use “Manage My Booking” feature |
Flying with a Wheelchair: WestJet’s Rules for Mobility Devices
| Category | Policy Details | Requirements |
|---|---|---|
| Acceptable Devices | Manual wheelchairs, electric wheelchairs, mobility scooters, walkers, canes | Must fit aircraft cargo door dimensions |
| Weight Limits | No weight restrictions for mobility devices | N/A |
| Size Restrictions | Max dimensions: 36″ x 48″ x 72″ (WxLxH) | Must fit in cargo hold |
| Battery-Powered Devices | Gel-cell and dry-cell batteries allowed | Lithium batteries must be <300Wh |
| Check-In Process | Devices accepted at check-in counter | Advance notice recommended |
| In-Cabin Devices | Collapsible wheelchairs/walkers allowed if space permits | Must fit in overhead bin or closet |
| Damage Policy | Liability coverage up to CAD $2,000 | Report damage before leaving airport |
| Onboard Assistance | Crew helps with transfers to seat | 48h notice required for lift assistance |
| Connecting Flights | Priority handling between flights | Notify staff when booking |
| International Travel | Complies with IATA regulations | May require additional documentation |
Visit us: How Much is Emirates First Class Ticket?
How Wheelchair Assistance Works on WestJet Connecting Flights
| Stage of Journey | Assistance Provided | Passenger Responsibility |
|---|---|---|
| Initial Check-In | Priority baggage tagging for wheelchair | Confirm assistance needed for all flight segments |
| First Leg Departure | Escort through security to gate | Arrive 3+ hours before flight |
| Connection Airport | Meet-and-greet service between gates | Identify WestJet agent upon deplaning |
| Terminal Transfer | Wheelchair transport between terminals | Notify if needing restroom break |
| Security Re-Check | Priority lane access | Keep medical documentation accessible |
| Second Leg Boarding | Pre-boarding opportunity | Re-confirm assistance needs with gate agent |
| International Connections | Customs/immigration escort | Have passport/declarations ready |
| Delayed Connections | Rebooking assistance with accessibility | Request agent help immediately |
| Final Destination | Wheelchair delivery at aircraft door | Verify wheelchair condition before leaving |
Tips for a Smooth Experience with WestJet Wheelchair Assistance
- Request Assistance in Advance – Notify WestJet at least 48 hours before departure to ensure availability.
- Confirm Your Booking Details – Double-check that wheelchair assistance is added to your flight reservation.
- Arrive Early at the Airport – Arriving 2–3 hours before departure allows ample time for check-in and security procedures.
- Carry Essential Medical Documents – If you require specific accommodations, carry any necessary medical paperwork.
- Communicate Your Needs Clearly – Inform WestJet staff of any specific mobility requirements for boarding and deplaning.
- Know the Special Service Desk Contact – Reach out to 1-866-693-7853 for direct assistance.
- Check Mobility Aid Policies – Ensure your wheelchair or scooter meets WestJet’s guidelines for storage and transport.
- Utilize Pre-Boarding Privileges – Make use of priority boarding to settle comfortably before other passengers.
- Stay Informed on Airport Layouts – Familiarize yourself with terminal maps to navigate efficiently with assistance.
Conclusion
WestJet is committed to providing a seamless and stress-free travel experience for passengers requiring wheelchair assistance. Whether you’re flying domestically or internationally, with a short layover or multiple connections, WestJet’s accessibility services ensure you receive the support you need at every stage of your journey
FAQs on WestJet Wheelchair Assistance
Can I add WestJet Wheelchair Assistance after booking my flight?
Yes! Update your reservation online or call WestJet at least 48 hours before departure.
How do I request wheelchair assistance on WestJet Wheelchair Assistance?
Request during booking (online/phone), via “Manage My Booking,” or by calling 1-888-937-8538
Is WestJet wheelchair assistance free?
Yes, including boarding help and wheelchair transport—no extra fees.
How early should I arrive for wheelchair assistance?
Domestic flights: 2+ hours International: 3+ hours before departure.
Does WestJet provide aisle wheelchairs?
Yes, for transfers between your wheelchair and aircraft seat.