Philippine Airlines is designed to support passengers with reduced mobility throughout their journey. From check-in to boarding, and even in-flight, dedicated staff ensure a smooth and comfortable experience. Passengers can request this service online or by visiting a ticket office. It is recommended to request at least 48 hours before departure to ensure availability. Philippine Airlines Wheelchair Assistance is free of charge and tailored to meet each traveler’s specific mobility needs.
What is Philippine Airlines Wheelchair Assistance?
The following table provides a clear and comprehensive explanation of Philippine Airlines Wheelchair Assistance:
| Category | Details |
|---|---|
| Service Types | • WCHR (Ramp Assistance): Check-in to aircraft door • WCHS (To Seat Assistance): Check-in to aircraft seat • WCHC (Full Assistance): Complete mobility support • Onboard Wheelchair: For cabin movement (wide-body aircraft only) |
| Eligibility | Available to all passengers with: • Temporary mobility issues • Permanent disabilities • Elderly travelers needing assistance |
| Request Deadline | • Recommended: 48 hours before flight • Minimum: 4 hours before departure (subject to availability) |
| Contact Information | • Philippines: +63 2 8855 8888 • USA/Canada: 1-800-435-9725 • Other Countries: See PAL website • Email: customerfeedback@pal.com.ph |
| Airport Procedures | • Arrive 3 hours before international flights • Check-in at special assistance counter • Staff will escort through security and boarding |
| Onboard Facilities | • Aisle wheelchairs available • Priority boarding • Crew assistance for lavatory access |
| Special Requirements | • Medical certificate needed for: – Oxygen use – Travel within 48 hours of surgery – Contagious conditions |
| Wheelchair Policies | • Personal wheelchairs checked free of charge • Battery-powered wheelchairs: Must declare at check-in • Maximum weight: 230kg (500lbs) for electric wheelchairs |
| International Flights | • Additional documentation may be required • Confirm with destination country’s accessibility regulations |
| Complaints/Feedback | • PAL Customer Care Hotline • Online feedback form on website • Airport customer service desks |
How to Add Wheelchair Assistance in Philippine Airlines?
During Online Booking
- Select “Special Assistance” or “Wheelchair Assistance” when booking your ticket on the PAL website.
- Choose the type of assistance needed:
- WCHR (Ramp to aircraft door)
- WCHS (To your seat)
- WCHC (Full cabin assistance)
After Booking (Via Manage My Booking)
- Visit the Philippine website and log in to “Manage My Booking.”
- Look for “Special Requests” or “Passenger Details.”
- Add wheelchair assistance and specify your needs.
By Phone (Recommended for Urgent Requests)
- Call PAL Customer Service:
- Philippines: +63 2 8855 8888
- USA/Canada: +1-800-435-9725
- Other Countries: Check the PAL Contact Page.
- Provide your booking reference and request assistance.
At the Airport (If Not Pre-Booked)
- Go to the PAL check-in counter or special assistance desk.
- Inform staff that you need wheelchair assistance.
- Arrive at least 3 hours early for international flights to ensure arrangements.
Through a Travel Agent
- If you booked via a travel agency, ask them to add wheelchair assistance to your reservation.
- Confirm with PAL 48 hours before departure.
Types of Wheelchair Assistance Offered by Philippine Airlines
The types of wheelchair assistance that Philippine Airlines offers are listed in the following comprehensive table:
| Type of Assistance | Description |
|---|---|
| Manual Wheelchair Assistance | Provided at the airport for passengers who need help moving through check-in, security, boarding, and arrival procedures. |
| Pre-Departure Assistance | Assistance with check-in, baggage handling, and navigating through immigration and security checkpoints. |
| Boarding Assistance | Help with boarding the aircraft, including priority boarding for passengers with disabilities. |
| Onboard Mobility Support | Flight attendants assist passengers with seating arrangements, movement inside the cabin, and restroom access. |
| Arrival Assistance | Help with disembarking, baggage retrieval, and transportation to curbside pickup points. |
| Special Assistance for PWDs | Dedicated services for persons with disabilities, including accessible seating and priority handling. |
| Medical Stretchers (if needed) | Available for passengers requiring stretcher transport; must be requested in advance (additional charges may apply). |
| Dedicated Check-in Counters | Special check-in lanes for senior citizens and passengers with disabilities. |
| Priority Boarding | Passengers with mobility impairments are given priority boarding to ensure a smooth experience. |
Philippine Airlines Wheelchair Assistance Phone Number: Global Contacts
The following is a comprehensive list of Philippine Airlines wheelchair assistance phone numbers for international passengers:
| Country/Region | Phone Number | Operating Hours | Languages | Best Time to Call |
|---|---|---|---|---|
| Philippines (Main) | +63 2 8855 8888 | 24/7 | English, Filipino | Anytime |
| USA & Canada | 1-800-435-9725 | 6:00 AM – 9:00 PM PST | English | Morning PST |
| UK | +44 20 3290 1954 | 8:00 AM – 8:00 PM GMT | English | Weekdays |
| Australia | +61 2 8296 8080 | 8:00 AM – 6:00 PM AEST | English | Midday AEST |
| Middle East (UAE) | +971 4 204 5888 | 9:00 AM – 6:00 PM GST | English, Arabic | Morning GST |
| Japan | +81 3 6737 3411 | 9:00 AM – 5:00 PM JST | English, Japanese | Early Afternoon JST |
| Singapore | +65 6223 3477 | 8:30 AM – 5:30 PM SGT | English | Midday SGT |
| Hong Kong | +852 2521 8800 | 9:00 AM – 6:00 PM HKT | English, Cantonese | Morning HKT |
| Europe (General) | +31 20 721 5600 | 9:00 AM – 5:00 PM CET | English | Weekdays |
| New Zealand | +64 9 379 4011 | 8:30 AM – 5:00 PM NZST | English | Early Afternoon NZST |
Is Wheelchair Assistance Free on Philippine Airlines?
| Service Type | Standard Cost | Additional Charges | Notes |
|---|---|---|---|
| Basic Wheelchair Assistance (WCHR/WCHS/WCHC) | FREE | None | Included for all passengers |
| Personal Wheelchair Transport | FREE | None if under 32kg (70lbs) | Must meet size requirements |
| Oversized Wheelchair (>32kg/70lbs) | FREE | Possible handling fee if special equipment needed | Advance notice required |
| Electric Wheelchair Transport | FREE | None for compliant batteries | Must declare battery type |
| Onboard Wheelchair Use | FREE | None | Available on wide-body aircraft |
| Priority Boarding Assistance | FREE | None | Automatically included |
| Connecting Flight Assistance | FREE | None | Must be requested in advance |
| Medical Equipment Transport | FREE | None for standard items | Oxygen tanks may require docs |
| Last-Minute Requests (<4 hours) | FREE | None if available | Subject to staff availability |
| Special Assistance at Destination | FREE | None | Arranged through PAL |
Tips for a Smooth Journey with Philippine Airlines Wheelchair Assistance
- Request in Advance – Book your wheelchair assistance at least 48 hours before departure to ensure availability.
- Arrive Early – Get to the airport at least 2 hours before domestic flights and 3 hours before international flights for a hassle-free experience.
- Use Priority Boarding – Take advantage of priority boarding to ensure a comfortable and timely boarding process.
- Check Dedicated Counters – Look for special check-in counters for passengers with disabilities and senior citizens for faster service.
- Confirm Assistance at Check-In – Upon arrival, inform the check-in staff about your wheelchair assistance request to receive necessary support.
- Keep Essential Documents Handy – Have your boarding pass, ID, and medical documentation (if required) easily accessible.
- Inform Crew of Your Needs – Notify flight attendants if you need any onboard assistance, such as seating help or restroom support.
- Ask About Airport Transportation – If needed, inquire about assistance getting to the terminal from the arrival gate.
- Consider a Travel Companion – If possible, travel with someone who can assist you for added convenience.
Visit us: United Airlines Wheelchair Assistance
Conclusion
Philippine Airlines is dedicated to ensuring a smooth and comfortable journey for passengers requiring wheelchair assistance. By offering priority boarding, dedicated check-in counters, and onboard support, Philippine Airlines Wheelchair Assistance makes air travel accessible and stress-free. Passengers are encouraged to request assistance in advance for a seamless experience. With a commitment to inclusivity, provides free wheelchair services, ensuring that every traveler can fly with ease and convenience. Safe travels with Philippine Airlines
FAQs on Philippine Airlines Wheelchair Assistance
Request during online booking, via “Manage My Booking,” by calling PAL hotlines, or at the airport check-in counter.
Philippines: +63 2 8855 8888 (24/7) | US/Canada: 1-800-435-9725.
WCHR (ramp to gate), WCHS (to seat), WCHC (full cabin assistance), and onboard wheelchairs.
Passengers with mobility issues, disabilities, or elderly travelers needing support.
Yes, all standard assistance services are free (including personal wheelchair transport).