Traveling with mobility challenges can be stressful, but Aeromexico ensures a smooth journey with its dedicated Aeromexico Wheelchair Assistance service. Whether you need help boarding, deplaning, or moving within the airport, Aeromexico provides reliable support.
What is Aeromexico Wheelchair Assistance?
This is a thorough table the wheelchair assistance services offered by Aeromexico:
| Category | Details | Additional Information |
|---|---|---|
| Service Definition | Special assistance for passengers with reduced mobility or disabilities | Available on all Aeromexico flights (domestic & international) |
| Eligibility | Available to all passengers with mobility challenges | No medical documentation required |
| Online Request Process | Select “Special Assistance” during booking Choose wheelchair type needed Submit request | Available on Aeromexico website and mobile app |
| Airport Request | Available at check-in counters | Subject to staff availability |
| Service Coverage | Check-in assistance Security bypass help Boarding priority Deplaning support Connection assistance | Includes help with luggage if needed |
| Cost | Free of charge | Applies to all assistance types |
| Personal Wheelchair Policy | Can be checked free Collapsible wheelchairs can be gate-checked Battery-powered chairs accepted with restrictions | Must comply with safety regulations |
| Required Information | Passenger name Flight details Specific needs description Contact information | Helps staff prepare appropriate assistance |
| International Flights | Same services available worldwide | Notify for long layovers (>4 hours) |
| Service Guarantee | Committed to providing requested assistance | Recommends arriving 3+ hours before flight |
| Special Notes | Assistance animals permitted Oxygen service available (additional arrangements) Priority seating options | Check website for full accessibility policy |
| Complaints/Feedback | Contact customer service or airport staff | Available in multiple languages |
How to Request Aeromexico Wheelchair Assistance?
Online During Booking:
- Visit Aeromexico’s website or mobile app
- Select “Special Assistance” when entering passenger details
- Choose your required wheelchair type (WCHR, WCHS, or WCHC)
- Specify any additional needs (e.g., help with luggage, oxygen)
- Complete your booking as normal
After Booking (Manage My Trip):
- Log in to your Aeromexico account
- Access “Manage My Booking” section
- Click “Request Special Assistance”
- Select wheelchair service option
- Submit your request (confirmation email will be sent)
By Phone:
- Call Aeromexico’s accessibility hotline:
• US/Canada: +1-800-237-6639
• Mexico: +52-55-5133-4000
• International: Check local number - Provide your booking reference and flight details
- Specify your wheelchair assistance needs
- Request confirmation via email
At the Airport:
- Approach any Aeromexico staff member or help desk
- Visit the Special Assistance counter if available
- Present your boarding pass/ticket
- Explain your mobility requirements
- Allow extra time for arrangements
Types of Wheelchair Assistance Offered by Aeromexico
The types of wheelchair assistance that Aeromexico offers are listed in the following comprehensive table:
| Type | Code | Description | Best For | Service Includes |
|---|---|---|---|---|
| Ramp Assistance | WCHR | Help moving between terminal and aircraft via ramp | Passengers who can walk short distances but need wheelchair for long distances | – Wheelchair to/from aircraft – Assistance through airport – Priority boarding |
| Steps Assistance | WCHS | Assistance with stairs between terminal and aircraft | Passengers who cannot climb stairs but can move short distances | – Wheelchair to aircraft stairs – Staff support on stairs – Assistance boarding |
| Full Cabin Assistance | WCHC | Complete assistance from check-in to aircraft seat | Passengers with severe mobility limitations | – Door-to-gate service – Aisle wheelchair transfer – Help to seat – Assistance with luggage |
| Aisle Wheelchair | – | Narrow wheelchair for moving down aircraft aisle | Passengers who can’t walk down aisle but transfer to seat | – Transfer from personal chair – Movement to seat – Storage of personal wheelchair |
| Connection Assistance | – | Help between connecting flights | Passengers with tight connections | – Escort between gates – Priority security – Assistance with luggage |
| Visual/Hearing Assistance | – | Support for visually/hearing impaired passengers | Blind, low-vision, or deaf passengers | – Escort through airport – Special boarding instructions – Communication assistance |
Cost of Aeromexico Wheelchair Assistance
| Type of Assistance | Cost |
|---|---|
| Standard Wheelchair Assistance | Free of charge for passengers with disabilities or mobility impairments. |
| Electric Wheelchair Handling | Free, but passengers must notify Aeromexico in advance. |
| Medical Oxygen Supply | Additional charges may apply; requires prior approval. |
| Stretcher Service | Extra cost based on flight route and medical requirements. |
Aeromexico Wheelchair Assistance Phone Number
| U.S. & Canada | +1-800-237-6639 | 24/7 | English, Spanish | Booking assistance, urgent requests | Toll-free |
| Mexico | +52-55-5133-4000 | 24/7 | Spanish, English | Local passengers, detailed inquiries | Main corporate line |
| International Offices | Country List | Varies by location | Local language + English | Passengers outside U.S./Mexico | Check website for local numbers |
| TTY (Hearing Impaired) | +1-800-237-6639 (via relay service) | 24/7 | English, Spanish | Deaf/hard-of-hearing passengers | Use with teletypewriter |
| Airport Assistance Desk | Varies by airport | During operating hours | Local language + Spanish/English | Last-minute requests | Available at major hubs (e.g., Mexico City, JFK) |
Tips for a Smooth Journey with Aeromexico Wheelchair Assistance
| Tip | Description |
|---|---|
| Request Assistance in Advance | Notify Aeromexico at least 48 hours before your flight to ensure availability. |
| Confirm Your Request | Call customer service a day before departure to reconfirm your wheelchair assistance request. |
| Arrive Early | Arriving at the airport earlier than usual allows sufficient time for assistance with check-in and security. |
| Carry Essential Documents | Keep identification, medical records (if required), and any necessary paperwork easily accessible. |
| Inform About Special Needs | If you require additional assistance, such as an onboard wheelchair or priority boarding, let Aeromexico know in advance. |
| Stay Updated on Policies | Check Aeromexico’s website or contact customer service for any updates on special services. |
Visit us: Allegiant Air Wheelchair Assistance
Conclusion
Traveling with Aeromexico wheelchair assistance is designed to be hassle-free and accommodating. By following the steps outlined above and utilizing the Aeromexico wheelchair assistance phone number, you can ensure a smooth journey from start to finish. For more details, visit the official Aeromexico website or contact their customer service team.
FAQs on Aeromexico Wheelchair Assistance
Is Aeromexico wheelchair assistance free?
Yes, all wheelchair services (WCHR/WCHS/WCHC) are free of cha
How far in advance should I request wheelchair assistance?
At least 48 hours before departure (72 hours for international flights).
What types of wheelchair assistance does Aeromexico offer?
WCHR (ramp help), WCHS (stairs help), WCHC (full cabin assistance).
Do I need medical proof for Aeromexico wheelchair assistance?
No, unless traveling with oxygen or other medical equipment.
What if my Aeromexico wheelchair is damaged?
Report immediately at baggage claim to file a claim.