Turkish Airlines Wheelchair Assistance​

Turkish Airlines is committed to ensuring a comfortable and seamless travel experience for passengers with disabilities or mobility challenges. The airline offers Turkish Airlines Wheelchair Assistance​ to help passengers navigate the airport, board the aircraft, and reach their destination with ease.

What is Turkish Airlines Wheelchair Assistance​?

This is a large-format table that includes all the necessary details about Turkish Airlines Wheelchair Assistance:

Category	Details
Service Definition	Free assistance program for passengers with reduced mobility (PRM) or disabilities, covering all stages of travel from check-in to baggage claim.
Eligibility	Available to all passengers with: • Temporary injuries • Permanent disabilities • Age-related mobility issues • Other conditions requiring assistance
Required Notice	• Minimum 48 hours before flight (mandatory) • 72+ hours recommended for complex needs
Service Coverage	• Airport wheelchair provision • Priority boarding • Assistance through security • Help with baggage • Escort to connecting flights • Disembarkation support
Onboard Facilities	• Aisle Turkish Airlines Wheelchair Assistance available • Wheelchair-accessible lavatories on wide-body aircraft • Priority seating arrangements
Documents Required	• Medical certificate (for certain conditions) • Proof of mobility equipment if bringing personal wheelchair
Wheelchair Policy	• Manual wheelchairs: Checked free • Electric wheelchairs: Special handling available • Onboard wheelchair use: Subject to safety regulations
Airport Arrival Time	• International flights: 3+ hours before • Domestic flights: 2+ hours before
Special Notes	• Crew trained in disability assistance • Service animals permitted with documentation • Dedicated help desks at major airports

How to Request Wheelchair Assistance turkish Airlines​?

To ensure a smooth travel experience, follow these steps to request through Turkish airlines wheelchair assistance phone number​:

• During Online Booking:
  • Select “Special Assistance Request“ when booking your ticket on Turkish Airlines’ website.
  • Choose “Wheelchair Assistance” and specify your needs (e.g., WCHR, WCHS, or WCHC).
• After Booking (Manage My Booking):
  • Visit Turkish Airlines Manage My Booking.
  • Enter your booking reference & last name.
  • Navigate to “Special Assistance” and add wheelchair support.
• Via Phone (Customer Service):
  • Call the Turkish airlines wheelchair assistance phone number:
  • Global: +90 212 463 63 63
  • USA/Canada: +1 800 874 8875
  • UK: +44 20 3451 0099

• Check-In Counter:
  • Inform staff immediately upon arrival.
  • Request an airport wheelchair if needed (subject to availability).
• Special Assistance Desk:
  • Major airports have dedicated PRM (Passengers with Reduced Mobility) desks.

Step-by-Step: Turkish Airlines Wheelchair Request Online

This is an easy-to-follow table that outlines how to book wheelchair assistance with Turkish Airlines:

Step	Action	Details
Determine Assistance Type	Choose your needed service level	• WCHR (Ramp help) • WCHS (Stair assistance) • WCHC (Full cabin support)
Online Booking Request	Select “Special Assistance” during flight booking	• Tick “Mobility Assistance” box • Specify wheelchair type needed
Post-Booking Request	Use “Manage My Booking” portal	• Log in with booking reference • Navigate to “Special Requests” • Add wheelchair assistance
Mobile App Request	Use Turkish Airlines app	• Go to “My Trips” • Select “Request Assistance”
Airport Request	Visit check-in counter	• Speak to ground staff • Last-minute requests (subject to availability)
Confirmation	Verify assistance is noted	• Check email confirmation • Review boarding pass for assistance code
Pre-Flight Check	Reconfirm assistance	• Call 24hrs before flight • Verify at airport assistance desk
Boarding Process	Present yourself for assistance	• Arrive at designated meeting point • Allow extra time for security
Arrival Assistance	Request disembarkation help	• Crew will arrange wheelchair • Escort to baggage claim

Accessible Air Travel: Turkish Airlines’ Wheelchair Services

The Turkish Airlines assistance request online​ for Accessible Air Travel are detailed in the following table:

Service Aspect	What Turkish Airlines Offers	Passenger Requirements
Pre-Flight Requests	– Online booking option (48+ hours in advance) – 24/7 phone support (+90 212 463 63 63) – Mobile app requests	– Specify assistance type (WCHR/WCHS/WCHC) – Provide wheelchair dimensions if bringing own
Airport Assistance	– Dedicated PRM desks at hubs – Wheelchair escorts through security – Priority boarding	– Arrive 3hrs (international)/2hrs (domestic) – Have booking reference ready
Wheelchair Types	– Airport wheelchairs (standard) – Aisle chairs for boarding – Emergency wheelchairs available	– For WCHC: Medical form may be required – Battery specs for powered chairs
Onboard Facilities	– Movable armrests (select seats) – Onboard wheelchairs (wide-body aircraft) – Crew trained in transfers	– Request bulkhead seats early – Notify crew of specific needs
Connecting Flights	– Seamless assistance between gates – Luggage transfer support – Extended layover care available	– Allow minimum 90min connection time – Confirm transfer assistance in advance
Medical Equipment	– Free transport of wheelchairs/mobility aids – Oxygen tank regulations – CPAP machine allowance	– Complete MEDIF form if needed – Pack extra batteries
Documentation	– No standard medical proof required – Battery safety sheets for powered devices	– Keep doctor’s note for complex conditions – Carry equipment manuals
Service Animals	– Guide dogs permitted in cabin – Emotional support animals (with approval) – Relief areas at hubs	– Provide vaccination records – 48hr pre-approval required
Compensation Policy	– Free rebooking if assistance fails – EU261/2004 protection for EU flights – Dedicated complaint resolution	– Report issues immediately – Keep all documentation
Special Diets	– Wheelchair-accessible meal options – Pre-order dietary meals	– Request 24hrs before flight – Confirm during check-in

Turkish Airlines Customer Service for Wheelchair Requests: What to Expect

This comprehensive table describes what travelers might anticipate when submitting a wheelchair request to Turkish Airlines customer service:

Service Aspect	What to Expect	Tips for Passengers
Contact Methods	– Phone: +90 212 463 63 63 (24/7) – Email: accessibility@turkishairlines.com – Live Chat on website/mobile app – Airport assistance desks	• Call during off-peak hours (8-10am local time) for faster service • Have booking reference ready
Response Time	– Phone: Immediate (average wait <3 mins) – Email: 24-48 hour response – Urgent requests prioritized	• For last-minute requests (<12 hours), always call • Follow up if no email confirmation
Information Required	– Booking number – Flight details – Type of assistance (WCHR/WCHS/WCHC) – Wheelchair dimensions (if personal device)	• Measure wheelchair before calling • Know battery type/specs for powered chairs
Language Support	– Turkish, English, Arabic, German, French, Spanish – Interpreters available for other languages	• Start call with “English speaker please” if needed • Request written confirmations in preferred language
Service Guarantees	– EU Regulation 1107/2006 compliance – Free assistance – Alternative transport if service fails	• Ask for case reference number • Document all promises made
Special Requests	– Hoist transfers – Oxygen tank coordination – Group wheelchair assistance – Service animal coordination	• Medical certificate may be required • Request supervisor for complex needs
Complaint Resolution	– Dedicated accessibility team – 72-hour response time – Compensation per EU261 where applicable	• Take names of representatives • Photograph any wheelchair damage immediately
Confirmation Process	– Email/SMS confirmation – Special assistance code on boarding pass – Verbal airport confirmation	• Check spam folder for emails • Verify assistance code at check-in
Operating Hours	– Phone: 24/7 – Airport desks: Varies by location (Istanbul: 24/7) – Chat: 06:00-23:00 Istanbul time	• Note timezone differences when calling
After-Hours Protocol	– Emergency contacts available – Airport staff can initiate assistance – Priority handling next morning	• Save local airport assistance

Visit us: Cathay Pacific Wheelchair Assistance​

Tips for a Smooth Journey with Turkish Airlines Wheelchair Assistance​ Support

• Request in Advance – Submit your wheelchair assistance request at least 48 hours before your flight for guaranteed service.
• Check-in Early – Arrive early to allow sufficient time for assistance at check-in and security.
• Carry Essential Documents – Keep identification, medical documentation, and flight details handy.
• Use the Special Assistance Counter – Visit the designated counter for priority support.
• Confirm Assistance Upon Arrival – Reconfirm your request with Turkish Airlines staff at the airport.
• Contact Customer Support – Reach +90 212 463 63 63 for any inquiries or modifications to your request.

Conclusion

Turkish Airlines Wheelchair Assistance​ ensures a comfortable and accessible journey for passengers requiring wheelchair assistance. By requesting support in advance, arriving early, and utilizing dedicated services, travelers can experience a smooth and stress-free flight. Whether at the airport or on board, Turkish Airlines Wheelchair Assistance​ prioritizes passenger well-being and provides seamless assistance at no additional cost.

FAQs on Turkish Airlines Wheelchair Assistance​