Pegasus Airlines, a leading low-cost carrier, offers a flexible cancellation policy to accommodate passengers’ needs. Here, we’ll explore the Pegasus cancellation policy, including the 24-hour cancellation, refund procedures, and more. Whether you’re looking to cancel a flight or simply want to know your options.
Pegasus Airlines Cancellation Policy Overview
Pegasus Airlines provides passengers with a straightforward and customer-friendly cancellation policy. The policy allows travelers to cancel their bookings under specific conditions, ensuring flexibility and convenience. Below, we break down the key aspects of the Pegasus Airlines flight cancellation policy.
| Aspect | Details |
|---|---|
| 24-Hour Cancellation Policy | Free cancellation within 24 hours of booking, if booked at least 7 days before departure. |
| Cancellation Time Period | – Within 24 hours: Free cancellation (if eligible). – After 24 hours: Fees apply based on fare type. |
| Refund Eligibility | – Flexible Fares: Full or partial refund. – Standard Fares: Partial refund. – Non-Refundable Fares: Taxes and fees only. |
| Refund Method | Refund issued to the original payment method within 7-14 business days. |
| Cancellation Fees | Vary by fare type and timing of cancellation. Flexible fares have lower or no fees. |
| How to Cancel | – Online via Pegasus website or mobile app. – Contact customer service via phone, email, or chat. |
| Special Circumstances | – Flight delays/cancellations by airline: Rebooking or refund. – COVID-19: Flexible options may apply. |
| Group Bookings | Specific terms apply. Contact Pegasus Airlines or your travel agent for details. |
| No-Show Policy | Tickets are forfeited if you fail to cancel before departure. |
| Loyalty Program (BolBol) | Miles redeposited for cancellations of award flights. Flexible options for members. |
Pegasus Airlines 24-Hour Cancellation Policy
One of the most notable features of Pegasus Airlines’ cancellation policy is the 24-hour cancellation window. According to the Pegasus Airlines 24-hour cancellation policy, passengers can cancel their flight within 24 hours of booking without incurring any cancellation fees, provided that the booking was made at least 7 days before the departure date. This policy aligns with international aviation standards and offers travelers peace of mind when making last-minute changes.
| Aspect | Details |
|---|---|
| Policy Name | Pegasus Airlines 24-Hour Cancellation Policy |
| Eligibility | Applies to all fare types, provided the booking is made at least 7 days before departure. |
| Cancellation Window | Within 24 hours of booking. |
| Cancellation Fees | No fees for cancellations made within the 24-hour window. |
| Refund Eligibility | Full refund of the ticket price. |
| Refund Method | Refund issued to the original payment method. |
| Processing Time | Refunds typically processed within 7-14 business days. |
| How to Cancel | – Online via the Pegasus Airlines website or mobile app. – Contact customer service. |
| Exceptions | – Bookings made less than 7 days before departure are not eligible. – Promo fares may have different terms. |
Pegasus Airlines Flight Cancellation Policy After 24 Hours
If you need to cancel your flight after the 24-hour window, the Pegasus cancellation policy still offers options, though fees may apply depending on the fare type and timing of the cancellation.
Cancellation Time Period and Fees:
- Flexible Fares: These fares allow cancellations with minimal or no fees, depending on the terms of the ticket.
- Standard Fares: Cancellation fees may apply, and the amount depends on how close the cancellation is to the departure date.
- Non-Refundable Fares: These fares typically do not allow cancellations, but passengers may be eligible for a partial refund of taxes and fees.
How to Cancel a Pegasus Airlines Flight?
Canceling a Pegasus Airlines flight is a simple process. Passengers can cancel their bookings online, via the mobile app, or by contacting customer service.
| Online Cancellation | Visit the official Pegasus Airlines website. Log in to your account or use the booking reference number. Navigate to the “Manage Booking” section. Select the flight you wish to cancel and follow the prompts. |
| Mobile App Cancellation | Open the Pegasus Airlines mobile app. Access your booking through the “My Trips” section. Cancel the flight as per the instructions. |
| Customer Service | Contact Pegasus Airlines’ customer support team via phone or email. Provide your booking details and request cancellation. |
What is the Pegasus Airlines Refund Policy?
The refund process under the Pegasus Airlines cancellation policy varies based on the fare type and timing of the cancellation.
| Refund Eligibility | Full refund for cancellations made within 24 hours of booking (if booked 7 days before departure). Partial refunds may be available for standard fares after the 24-hour window. Non-refundable fares are eligible for tax and fee refunds only. |
| Refund Method | Refunds are processed back to the original payment method. Processing times may vary, but typically take 7-14 business days. |
How to Avoid Pegasus Airlines Cancellation Fees?
While the Pegasus Airlines flight cancellation policy is designed to be flexible, here are some tips to avoid or minimize cancellation fees:
- Book Flexible Fares: These fares often come with lower or no cancellation fees.
- Purchase Travel Insurance: Travel insurance can cover cancellation fees in case of emergencies.
- Monitor Flight Changes: If Pegasus Airlines changes your flight schedule significantly, you may be eligible for a full refund without fees.
- Cancel Early: The closer you are to the departure date, the higher the cancellation fees. Cancel as early as possible to save money.
Pegasus Cancellation Policy for Group Bookings
If you’ve made a group booking with Pegasus Airlines, the cancellation policy may differ slightly. Group bookings often have specific terms and conditions, so check the table given below:
| Aspect | Details |
|---|---|
| Group Size | Typically applies to bookings of 10 or more passengers. |
| Cancellation Time Period | – Varies depending on the fare type and group booking agreement. – Early cancellations may have lower fees. |
| Cancellation Fees | – Fees depend on the timing of cancellation and fare rules. – Flexible group fares may have lower or no fees. |
| Refund Eligibility | – Partial or full refunds may be available, depending on the fare type and cancellation timing. – Non-refundable fares may only allow refunds for taxes and fees. |
| Refund Method | Refunds are processed back to the original payment method. |
| Processing Time | Refunds typically take 7-14 business days to process. |
| How to Cancel | – Contact the Pegasus Airlines group booking department directly. – Cancellations cannot be processed online for group bookings. |
| Special Conditions | – Group bookings often have customized terms and conditions. – Cancellation policies may differ from individual bookings. |
| No-Show Policy | – If passengers fail to cancel before departure, the ticket value is forfeited. |
| Rebooking Options | – Group bookings may allow rebooking with applicable fees. – Contact Pegasus Airlines for rebooking options. |
Pegasus Airlines Cancellation Policy for No-Shows
If you fail to show up for your flight without canceling it in advance, your ticket will typically be forfeited. This means you won’t be eligible for a refund, even if you have a flexible fare. To avoid losing the value of your ticket, always cancel your flight before the departure time, even if you’re unsure about your plans.
| Aspect | Details |
|---|---|
| Definition | Passenger fails to cancel or board the flight before departure. |
| Ticket Status | Ticket is forfeited; no refund or rebooking options. |
| Refund Eligibility | No refund for no-shows, even for flexible or refundable fares. |
| Rebooking Options | Not applicable; new booking required. |
| Exceptions | – Flight canceled or delayed by the airline. – Special circumstances. |
Pegasus Cancellation Policy for Flight Delays or Cancellations by the Airline
In cases where Pegasus Airlines cancels or significantly delays a flight, passengers are entitled to certain rights under EU Regulation 261/2004 (if applicable). These rights may include:
- Reimbursement: A full refund of the ticket price if the flight is canceled.
- Rebooking: The option to be rebooked on the next available flight at no additional cost.
- Compensation: Depending on the circumstances, passengers may be eligible for compensation in addition to a refund or rebooking.
If your flight is canceled or delayed, Pegasus Airlines will typically notify you via email or SMS. You can also check your flight status on the official website or mobile app.
Pegasus Airlines Loyalty Program and Cancellations
If you’re a member of the Pegasus Airlines loyalty program, Pegasus BolBol, you may enjoy additional benefits when it comes to cancellations. For example:
- Earned Miles: If you cancel a flight booked with miles, the miles are usually redeposited into your account.
- Flexible Options: Loyalty program members may have access to more flexible fare options, making cancellations easier and less costly.
Always check your loyalty program terms to understand how cancellations affect your miles and benefits.
Pegasus Airlines Cancellation Policy for International Flights
The Pegasus Airlines flight cancellation policy applies to both domestic and international flights. However, international flights may have additional considerations, such as:
- Visa Requirements: If your flight cancellation affects your visa status, contact the relevant embassy or consulate for guidance.
- Currency Conversion: Refunds for international flights may be subject to currency conversion rates, which could affect the final amount you receive.
Pegasus Cancellation Policy for Infants and Children
Canceling a flight for an infant or child follows the same general rules as adult tickets. However, some fare types may have specific terms for minors. For example:
- Infant Tickets: These are often tied to an adult ticket, so canceling the adult ticket may automatically cancel the infant ticket.
- Child Tickets: These may have different refund policies, so review the fare rules carefully.
How to Contact Pegasus Airlines for Cancellations?
If you need assistance with canceling your flight or have questions about the Pegasus Airlines cancellation policy, you can reach out to their customer service team through the following channels:
- Phone: Call the Pegasus Airlines customer service hotline for immediate assistance.
- Email: Send an email with your booking details and cancellation request.
- Live Chat: Use the live chat feature on the official website for real-time support.
- Social Media: Reach out via Pegasus Airlines’ official social media accounts for quick responses.
Tips for Hassle-Free Pegasus Airlines Cancellations
- Book Flexible Fares: If you anticipate changes in your travel plans, opt for flexible fares to minimize cancellation fees.
- Cancel Early: Avoid last-minute cancellations to reduce fees and increase refund eligibility.
- Check Fare Rules: Always review the terms and conditions of your ticket before booking.
Final Thoughts
The Pegasus cancellation policy is designed to provide passengers with flexibility and peace of mind. Whether you’re canceling within the 24-hour window or after, understanding the policy can help you make informed decisions and avoid unnecessary fees. Always review the terms and conditions of your ticket before booking, and don’t hesitate to reach out to Pegasus Airlines’ customer service for assistance.
Some Other Airlines Cancellation Policy
- Spirit Airlines Cancellation Policy
- Condor Airlines Cancellation Policy
- Sun Country Airlines Cancellation Policy
FAQs on Pegasus Airlines Cancellation Policy
Pegasus Airlines allows passengers to cancel their flight within 24 hours of booking without any cancellation fees, provided the booking was made at least 7 days before the departure date. A full refund is issued for eligible cancellations.
Yes, you can cancel your flight after the 24-hour window, but cancellation fees may apply depending on your fare type. Flexible fares typically have lower fees, while non-refundable fares may only allow refunds for taxes and fees.
You can cancel your flight online through the Pegasus Airlines website or mobile app under the “Manage Booking” section. Alternatively, you can contact Pegasus Airlines’ customer service for assistance.
Promo fares are usually non-refundable. However, you may be eligible for a refund of taxes and fees. Always check the fare rules before booking.
Refunds are typically processed within 7-14 business days. The time it takes for the refund to reflect in your account depends on your bank or payment method.
Yes, you can cancel one leg of a round-trip flight, but the refund amount will depend on the fare rules. In some cases, canceling one leg may result in the cancellation of the entire itinerary.
If you fail to cancel your flight before departure and do not show up, your ticket will be forfeited, and no refund will be issued.
Yes, if Pegasus Airlines cancels or significantly delays your flight, you are entitled to a full refund or rebooking on the next available flight at no additional cost.
Yes, group bookings can be canceled, but the terms and conditions may differ from individual bookings. Contact Pegasus Airlines’ group booking department for assistance.
Infant and child tickets follow the same cancellation rules as adult tickets. However, infant tickets are often tied to an adult ticket, so canceling the adult ticket may automatically cancel the infant ticket.